Service Manager

   

Our Client is the largest and fastest growing regional Medical textile rental company in the mid-Atlantic, with a dominating market presence in Four States.   During the next four years, our Client will double it's size while continuing to provide exceptional customers service to their customer base which reaches from North Carolina to New York.  Our Client, was nominated the "Best Place to Work" for five consecutive years and is an aggressive, fast-paced and growing company. 

Summary for Service Manager in Beltsville, MD 

We have been retained to identify Service Managers that are responsible for monitoring, managing, and mentoring staff regarding all aspects of account management for the customers serviced by their assigned team. The Service Manager is responsible for motivating team performance, maintaining good customer relationships, and increasing revenue and account profitability.

 

Essential Functions:

 

• Lead a Team of Route Sales Reps and Support Staff that provide World Class Service to their weekly customer base  
• Continually improve customer service, increase customer loyalty and minimize lost business.
• Support company growth objectives and maximize existing account revenue through the introduction of new products.
• Optimize Existing Routes and ensure scheduling is efficient and provides the greatest opportunity for Route Service Reps to provide exceptional service to their customer base. .
• Proactively visit customers and establish strong business relationships in accordance with customer visitation program.   
• Execute performance metrics and lead the team of Route Service Professionals.

Supervisory Responsibilities:

• Manage 4-8 Route Service Representatives (RSR) an Assistant Service Manager (ASM) and a Route Training Coordinator (RTC).
• Monitor work performance for compliance with company and department policies, including but not limited to attendance/punctuality, customer service, poor work performance, etc.
• Responsible for work force development of personnel; from on-boarding, coaching, training and implementing succession planning for promotion of team members.  

Here is What our Client Offers You:

Exceptional Compensation Package and World Class Benefits with the opportunity to join an organization that is growing over 15% organically.  Our client will triple their size in the next five years due to their exceptional reputation and dominance of the Medical Wear Market.    

A Three Month Training Program to ensure that you understand our Client's Culture, The Industry, Client's Internal Processes and the Vision of World Class Service.

Click here to apply online