Operations Supervisor

Client: Client is the world's trusted partner for outsourced records and information management services. Founded in 1951, the Company has grown to service more than 275,000 customer accounts throughout North America, Europe, Latin America and Asia Pacific and employs over 18,000 employees. Client offers records management services for both physical and digital media, disaster recovery support services, and consulting services that help businesses manage continuity challenges. The Operations Supervisor position is responsible for supervising all daily operations of the center in the most cost effective and customer satisfying manner by leading and coaching a high performance team and complying with federal, state and Company regulations. Responsibilities Supervising and assigning specific responsibilities to all Operations personnel, which include work assignments and account processing activities, and other duties, as required by the needs of the branch and the customer base. Ensure that the branch provides excellent internal and external customer service. Providing relief coverage for operational duties when employees utilize time-off or are absent from the shift. Managing department performance through motivation, monitoring and coaching. Monitoring employee attendance, productivity, and other performance markers and providing counseling to employees, as needed. This position is based in a fast paced, challenging environment. Ideal candidates will work with minimal direct supervision and will concurrently handle and prioritize many responsibilities. Compensation will be commensurate with skill level and experience and includes base salary plus a 15% incentive bonus program.

Requirements

BA or BS- MBA Preferred A minimum of 2 years of supervisory experience in a warehouse, distribution, operations or service-related environment. Computer proficient (Word, Excel, Outlook). Ability to complete paperwork in English accurately and completely, understand the importance of detail and accuracy. Strong customer service, ability to communicate with customers in a professional manner and demonstrate understanding for the importance and value of customers. You must have a valid state driver's license with a clean driving record and be able to pass pre-employment drug testing and a background investigation as a condition of employment.

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