Service Manager

   

Our Client:

Our Client is the largest and fastest growing regional medical textile rental company in the mid-Atlantic, with a dominating market presence in Four States.   During the next four years, our Client will double it's size while continueing to provide exceptional customers service to their customer base which reaches from North Carolina to New York.  Our Client, was nominated the "Best Place to Work" for five consecutive years and is an aggressive, fast-paced and growing company.  

Summary for Service Manager in Beltsville, MD 

The Service Manager is responsible for monitoring, managing, and mentoring staff regarding all aspects of account management for the customers serviced by their assigned team. The Service Manager is responsible for motivating team performance, maintaining good customer relationships, and increasing revenue and account profitability.

Essential Functions:

• Lead a Team of Route Sales Reps and Support Staff that provide World Class Service to their weekly customer base
• Ensure Customer Records are completed accurately and develop life long relationships with major accounts.
• Continually improve customer service, increase customer loyalty and minimize lost business.
• Promote positive relationships, participative approaches and generate synergy.
• Support company growth objectives and maximize existing account revenue through the introduction of new products.
• Support Territory Sales efforts to ensure new accounts are integrated smoothly into service operation.
• Optimize Existing Routes and ensure scheduling is efficient and provides the greatest opportunity for Route Sales Reps to provide exceptional service to their customer base. .
• Proactively visit customers and establish strong business relationships in accordance with customer visitation program. 
•  Respond to Customer Service Requests (CSR's) in an immediate or timely manner.
• Manage the assigned RSR's key performance indicators.
• Ensure successful accounts receivable efforts are accomplished and collect all monies owed to the company from accounts 60 days overdue.

Supervisory Responsibilities:

• Manage 4-8 Route Service Representatives (RSR) an Assistant Service Manager (ASM) and a Route Training Coordinator (RTC).
• Monitor work performance for compliance with company and department policies, including but not limited to attendance/punctuality, customer service, poor work performance, etc.
• Issue and discuss disciplinary actions as necessary.
• Ensure proper training of new and assigned associates as it relates to the essential job functions.
• Ensure RSR's, ASM and RTC adhere to all department procedures while servicing assigned accounts and/or performing assigned duties.
• Complete the Performance Management Process for assigned staff in a timely manner.

Here is What our Client Offers You:

Exceptional Compensation Package, World Class Benefits and the opportunity to join an organization that is growing over 12% Organically with their eyes set on Market Expansion.  

A Three Month Training Program to ensure that you understand our Client's Culture, The Industry, Client's Internal Processes and the Vision of World Class Service.

Click here to apply online